Hockey Dew Wax

HOW WILL MY STICK BE DELIVERED?

We deliver our sticks by Canada Post or other fast carriers. Free pickup is also available for some locations.

WHEN WILL I RECEIVE MY STICK?

We usually ship within 24 hours (business days). In the majority of cases, you will receive your stick within 48 business hours, depending on the region or time of year, and this for the province of Quebec. For shipments anywhere else in Canada, allow 3 to 4 business days for delivery. For shipments outside of Canada, allow 5 to 7 days for delivery.

Shipping Policy and Liability

Force Hockey makes every effort to ensure that your orders are shipped quickly and securely. Once a package has been handed over to the carrier, it becomes the responsibility of the shipping company.

Please note the following important conditions:

• Force Hockey is not responsible for packages stolen from the delivery location after the carrier confirms the delivery.

• Force Hockey is not responsible for packages lost by the carrier once the shipment has been dispatched. In such cases, a claim must be filed with the shipping carrier.

• Force Hockey is not responsible for addressing errors if the customer provides an incorrect, incomplete, or inaccurate shipping address. Any delay, loss, or damage resulting from an incorrect address remains the customer’s responsibility.

• We do not ship to P.O. Boxes. A valid physical address is required for all orders.

We strongly recommend that customers carefully verify their shipping address before completing their order to avoid any delivery issues.

Duties and Import Taxes (International Orders)?

All customs duties and import taxes charged by another country are completely beyond our control. Specifically, the United States has recently chosen to impose tariffs on certain imported goods — including hockey sticks — in a random and inconsistent manner. However, this situation may also occur in other countries. These fees are determined and collected by local customs authorities (U.S. Customs or others), not by Force Hockey.

Therefore, we cannot be held responsible for any duty, tariff, or tax applied once the merchandise enters the destination country. All Canadian duties and taxes are already included in your purchase price, but any additional costs imposed by foreign customs remain the sole responsibility of the customer.

IMPORTANT – INTERNATIONAL ORDERS

For all shipments to the United States, Europe, or anywhere else worldwide, returns and exchanges are not possible in the event of a customer ordering error, due to high shipping and customs fees.

Please make sure to select the correct side, model, curve, flex, and length before completing your purchase.

Thank you for your understanding.

RETURNS

Force hockey is not responsible for order errors made by the customer, for example for a wrong choice of curve, flexibility or side. We will accept your exchange, but shipping costs will be the responsibility of the customer. For any other returns or exchanges, the stick must be intact, new, unused, without tape and must not be cut.

WARRANTY

30-day warranty on all our Prototypes All Black Superlite (395g) Sr, Int, Jr and colored hockey sticks.

Partial and limited 30-day warranty on all our Prototypes All Black Extralite (350g) and Extralite All Black Inter (350g) hockey sticks. 340g). They are eligible for a partial credit equivalent to 50% of the value of the stick (+ taxes) and free transport, applied by a personalized invoice or in the form of a gift card.

Click here for more informations