RETURN & WARRANTY

HOCKEY STICKS

Force Hockey prides itself on offering a high quality, high performance product at the best value. We are also aware that the manufacture of a hockey stick is the result of a complex manufacturing process where the quality of the materials is very important and that several variables can influence the quality of the sticks. Thus, we offer a guarantee following the date of purchase of a stick to compensate for premature breakage that could occur due to a manufacturing defect.

BACK

Force hockey is not responsible for order errors made by the customer, for example for a bad choice of curve, flex or side. We will accept your exchange, but the transport will be at the customer's expense. For any other returns or exchanges, the stick must be undamaged, new, unused, without tape and must not be cut.

GUARANTEE

30 day guarantee

Breakage in 60 days or less, we will offer you $10 off the purchase price of your next hockey.

REPLACEMENT PROCEDURE

1. To request a replacement, the customer must contact Force Hockey by email at and provide the following information:

a) Subject: Replacement/Warranty

b) Stick serial number

c) Date of purchase

d) Place of purchase or retailer

e) Buyer's first and last name

f) Buyer's address

g) Buyer's telephone number and email address

i) Copy of the original invoice with serial number sticker

j) Description of the breakage

k) Description of the event that caused the breakage

l) At least two clear photos of the broken stick:

m) Split stick details: Curve, flex, side, Sr-Int or Jr

-Visible photo of the breakage

-Photo of the baton broken into two pieces with visible serial number

If no photos are forwarded to Force Hockey, or the photos are not clear enough in our judgment, or do not meet the above requirements, Force Hockey may require the customer to ship the broken stick to them, at the customer's expense.

2. Upon receipt of the complaint, Force Hockey will contact the complaining customer to inform them of the decision regarding the replacement and, if applicable, to inform them of the procedure to follow to obtain a replacement stick.

3. The customer must keep the broken stick until Force Hockey has rendered its decision confirming or not a replacement, since Force Hockey could demand at any time that the broken stick be sent to him.

4. If a replacement stick is to be shipped by Force Hockey to a customer requesting a replacement, freight charges will be at the customer's expense. No distributor, retailer, individual or other is authorized to modify or extend the terms of this warranty in any way.

5. This warranty applies to the original purchaser only. This is a one-time replacement warranty and does not cover a stick issued by Force Hockey to a customer as a replacement under this warranty. This warranty does not apply to players playing in professional or semi-professional leagues or to bats sold to junior, college or university teams.

6. The warranty covers manufacturing defects. Force Hockey does not guarantee the stick that has been damaged during play (i.e. another player's skate or stick, hit on the boards, puck received on the stick, etc.), or following misuse or abusive use. The stick must not show signs of modification or signs of overheating by a heat source or having been exposed to an open flame.

7. If the defective stick is a model that is no longer offered or unavailable at the time of replacement or for any other reason, Force Hockey reserves the right to replace the stick with a product of its choice. No bat will be replaced if the original purchase receipt cannot be provided.

8. Shipping costs are payable by the customer (generally $20 for all of Quebec).

Strength Hockey

________________________________________________________________

HOCKEY STICKS

RETURN

GUARANTEE

Breakage within the first 30 days, we'll give you another stick

Breakage in 60 days or less, we will offer you $10 off the purchase price.

REPLACEMENT PROCEDURE

1. To request a replacement, the customer must contact Force Hockey by email at info@hockeyforce.com and provide the following information:

a) Subject: Replacement/Warranty

b) Stick serial number

c) Date of purchase

d) Place of purchase or retailer

e) Buyer's first and last name

f) Buyer's address

g) Buyer's telephone number and email address

i) Copy of the original invoice with serial number sticker

j) Description of the breakage

k) Description of the event that caused the breakage

l) At least two clear photos of the broken stick:

m) Split stick details: Curve, flex, side, Sr-Int or Jr

-Visible photo of the breakage

-Photo of the baton broken into two pieces with visible serial number

If no photo is sent to Force Hockey or if photos are not suitably clear, or if they do not meet

Force Hockey requirements as listed above, Force Hockey could request the customer send them the broken stick, at their own expense.

2. Upon receipt of the complaint, Force Hockey will communicate with the customer to inform them of a decision concerning the replacement and, if necessary, inform them of the procedure for obtaining a replacement stick.

3. The customer must keep the broken stick until Force Hockey reaches their decision regarding a replacement, as Force Hockey may request at any time that the stick be sent to them.

4. If Force Hockey must send a replacement stick to a customer, the customer must carry the transportation costs. No distributor, retailer, individual is authorized to modify or to extend, in any way, the conditions of the existing warranty.

6. The warranty covers manufacturing defects. Force Hockey does not guarantee the stick that has been damaged during play (ie another player's skate or stick, hit on the boards, puck received on the stick, etc.), or following misuse or abusive use. The stick must not show signs of modification or signs of overheating by a heat source or having been exposed to an open flame.

8. Shipping costs are payable by the customer (generally $20 for all of Quebec).

Strength Hockey