FAQS

1. Shipping & Delivery

Which carriers do you use?
We ship using FedEx, Purolator, UPS, Canpar, GLS, and Canada Post, depending on your location and the fastest option available.

How long does shipping take?

• Quebec: 48 to 72 business hours

• Other Canadian provinces: 3–5 business days

• International: 5–7 business days
  Tracking numbers are sent via email once shipped.

Can I pick up my order in person?
Yes! Pickup is available at our main store located at 2176 route Lagueux, Lévis, Quebec.

2. Where to Buy

Where can I buy your sticks?

• Online on this website

• At our Lévis retail store

• From authorized dealers and local reps (see Sales Locations)

3. Stick Warranty

Which models are covered?

• Superlite: Full 30-day warranty

• Extralite, custom color, and goalie models: Partial 30-day warranty (50% credit)

Why is your warranty special?
We offer Pro Stock hockey sticks, normally reserved for pros, to the general public — and we’re the only brand offering a warranty on these products.

Why a 50% Partial Warranty?

(On our models under 350g)

Our ultra-lightweight models (under 350g) come with a 50% partial warranty (half price on a replacement if broken within 30 days). Here's why:

1. Pro Stock sticks are usually sold with no warranty. Offering even a partial warranty is a Force Hockey advantage.

2. Lighter sticks are more fragile. They have fewer carbon layers, which improves performance but lowers durability.

3. These sticks require advanced technology to stay light and responsive, making them more expensive to produce.

4. While big brands sell similar models for $400 to $500, we offer them at $179–$199, and even with one break, you get two sticks for under $300.

5. For a stronger and fully covered option, check out our Superlite 395g models, which are thicker and more durable.

How do I submit a warranty claim?
Fill out this form:
👉 Submit a warranty

4. Returns & Exchanges

Can I return or exchange a stick?
Yes, within 7 days of receiving it, if it’s unused and in original condition.
👉 Request a return or exchange

5. Lost or Delayed Orders

My order is lost or delayed. What should I do?
👉 Submit this form: Order delay or loss
We’ll follow up with the shipping provider.

6. Quality & Pricing

Why are your sticks so affordable?
Our sticks are Pro Stock prototypes, made in the same factories as major brands.
👉 You’re not paying for a brand name — you’re paying for pure performance.
As mentioned in a Journal de Montréal article, we cut the marketing fluff and deliver elite sticks at honest prices.

Is Force Hockey a Quebec company?
Yes. We are a Quebec-based business founded in 2003. Our products are manufactured overseas, but everything is managed and backed from Québec.

Do you offer refunds?
No. We offer store credit or exchanges based on our return policy.